INDIAN RIVER COUNTY — In a 2011survey by American Express it was learned that three in five Americans (59 percent) would try a new brand or company for a better service experience.
A customer service experience can make or break future relationships with clients and customers.
The Indian River County Chamber of Commerce is sponsoring Tony Rubleski, President of Mind Capture Group, for a presentation on “Exceptional Mind Capture Customer Service.”
Rubleski helps businesses, sales professionals and entrepreneurs move beyond ordinary marketing, to a higher level of bonding with clients. He has more than 10 years of experience in the direct selling and advertising fields. His book “Mind Capture: How to Generate New & Repeat Business in the Age of Advertising Overload” has been featured in The Detroit Free Press and the FOX Television news network.
This two hour workshop will focus on: The Key Characteristics of today’s customer; Five simple, yet highly effective, ways to improve your own customer service; Good and bad customer service examples and the powerful lessons they leave; Proven and effective ways to stay in touch with your best clients; Why it takes years to earn trust and business and only seconds to lose it; And the number one sin you must avoid in your marketing that directly impacts the customer experience.
The workshop is scheduled for Thursday, Oct. 15, 2015 from 9 to 11 a.m. and will be held at the Courthouse Executive Office Center located at 2145 14th Avenue in Vero Beach.
Cost of this workshop is $35 per person and a reservation is required. Call the Chamber office at (772) 567-3491 to guarantee your place.
The Indian River County Chamber of Commerce is a county-wide organization representing nearly 900 Vero Beach and Indian River County businesses and proud to provide top level training as a value-added benefit for our members. Located in downtown Vero Beach, the Chamber represents the business community by providing services, benefits and leadership for positive growth and change. For more information on the benefits of being a Chamber Member, visit our website at www.indianriverchamber.com or call (772) 567-3491.
