VERO BEACH – The Senior Resource Association, Inc. (SRA), operating as the Indian River County Community Transportation Coordinator (CTC), under the direction of its President and CEO, Karen B. Rose Deigl, has been recognized with the 2011 Urban CTC of the Year Award, the state’s highest award for coordinated transportation for the disadvantaged through the Community Coach door-to-door transit system.
The Florida Commission for the Transportation Disadvantaged recognized the Senior Resource Association, Inc. on August 10 at the 19th Annual Awards Dinner for being outstanding at keeping costs low while expanding the range of services provided.
Their efforts have focused on growing both the level of service as well as the ridership on the GoLine Fixed route system. As a result of the CTC’s efforts to improve the quality of service, the fixed route system increased from 233,000 riders in 2005 to 709,000 in 2010. This represents an astounding 204% increase in only 5 years.
With a population of only 140,000, no major transit attractors, low overall densities, and a relatively affluent population, Indian River County’s experience is unique. Customer satisfaction, measured continuously, rates the system 4.9 out of 5 for overall satisfaction. Road calls and accidents are rare for the system as well.
“This award is due to our staff’s commitment and dedication to quality of service, especially our dispatchers and drivers who continually demonstrate concern and sensitivity to our clients,” said Deigl. “Our success of the transportation program could not be possible without the support of the SRA Board of Directors, the Indian River County Board of County Commissioners, the Transportation Disadvantaged Local Coordinating Board, and to our invaluable working relationship with the staff and members of the Metropolitan Planning Organization.”
For more information about the Senior Resource Association, Inc. (SRA), please contact Karen Deigl at 772.469.2064.